Tag: Call Center Headsets

Noise-cancelling headphones: the secret survival tool for Call Centres

What happens
when you clear away the noisy distractions of the world? Concentration goes to
the next level, will get deeper into the work, or whatever want to focus on.
That’s the power of our Noise Cancelling technology.

If your
representatives are distracted by uncomfortable headsets or aren’t able to hear
or communicate clearly during calls, their productivity will suffer because of
it. To deal with the background noise, call centre employees may opt for
noise-cancelling headsets that help them hear and be heard.

So, what
factors have to look for when you looking for noise-cancelling headphones? Look
for anything with the term “noise-cancellation technology” on it.

There are
two types to look out for noise-cancelling headphones: active and passive.
Passive means, when the headphones are pressed against your head and the sound
is cut out in the process of closing your ears off to the world outside. It’s
not high-tech, it’s just isolation.

On the other
hand, Active noise cancellation, involves some interesting processes to cancel
sound out. Along with the padding which passively blocks sound, microphones
planted in the ear wells of headphones actively analyse the ambient noise level
and reflect sound waves back into your ear that work to zap the outside noise.

Headphones
that works on active noise cancelling are more effective than what they do. Only
the downside is that this noise cancellation requires batteries in order to
function, so you’ll have to keep them charged if you want to keep the noises of
the outside world at bay.

Now, you’re ready to choose a set right? Let’s take a look at the best noise-cancelling headphones offered by Vivid.

5 Effective strategies, the Headset make task workers more productive

Line of communication is one of the most important aspects of call centres. As the primary point of contact between agents and customers, the headset is the highest-ranking contributor to great customer service; the ultimate goal of a successful Call Centre.

Moreover that, headsets can offer a highly attractive solution for call centres, as they bring with them a number of benefits that help to enhance levels of productivity and morale within the workplace.  But selecting the wrong one will increase the positive to negative ratio between the agent and the customer. There are features that make a call centre headset what it is. These features allow call centre headsets to stand out among the ordinary headsets due to its sound quality advantage and sophisticated technology.

Noise-Cancellation Technology

Noise cancelling microphones will tune out background sounds from the other calls being simultaneously conducted in the call centre. By creating a noise-cancelling wave which is 180° out of phase with the ambient noise. This wave acts like a noise eraser: it cancels out the background noise without diminishing the audio wants to hear. Therefore, employees will be able to focus on their calls, speed up the process and be more productive.

Compression

For each call, sound characteristic is different. Sudden changes in decibel levels annoy both the employee and customer. The amplifier will work to counteract shifts in decibel levels and compress the sound to maintain a constant level and clarity. It delivers greater clarity for both parties, making employees more productive.

Binaural vs. Monaural

For many it’s a personal choice as to whether they have a monaural or binaural headset.  Although call centres might need headsets that use only one ear, often, employees could benefit from the two-ear types. If the majority of their contact is with customers, you want two-ear headsets. These also increase call clarity, the ability to consistently get the right information and prevent temporary hearing fatigue.

Quick Disconnect

This feature lets your workers leave their desks to disconnect from their workstations without ending the customer’s call. When employee have quick disconnected, he/she can talk with colleagues across the room without leaving your customer. The quick disconnect will save time and money for the centre by eliminating the need for multiple phone calls for one client.

Comfort

Comfort is another thing you cannot leave out here which is extremely important to consider when purchasing call centre headsets. Comfortable headsets, designed for all-day wear, should include large, leather ear cushions, easy to clean, self-adjustable mountings and lightweight frames. When the call centre attendants are comfortable, they are in a position to work more efficiently with a greater level of output.

Before Buying Headset; Is it the right one for you?

There are many telecom devices in today’s market, knowing which device is optimal for your needs is the key to successful communication, so don’t just compromise for any headset! Headsets have become more than just a microphone, earpiece and cord. With the modern technology there are many different features that allow your headset to be versatile. A headset device is no longer limited to just being an extension of your hand-held phone receiver. Different models give different benefits that complement your lifestyle or business needs.
Furthermore, a wireless headset will also make working easier and increase work place efficiency; all along being much more comfortable. When deciding which wireless headset is right for you there are 2 things to consider:
1) Which device you want to connect the headset to (desk phone, computer/laptop and or mobile phone).
2) Wearing style preference (MONO) or (DUO) coverage.
Vivid presenting vivid W 850-BT/D, available in Monaural or binaural wearing styles. Along with 400 feet of range the vivid 850-BT/D has a battery life of up to 12 hours of talk time. Additionally, the wireless solution for making hours of easy phone calls with superb sound quality and comfort. Elegant design, ultra-light weight and durable construction makes it perfect for all office and professional communication tasks.
Regardless of which device you choose, you can be assured that a wireless headset for your home office is a MUST HAVE you should not be without.